At Mumbuca, we stand by the quality and care of every handcrafted piece. If your order arrives damaged or you receive the wrong item, we’ll make it right—just let us know within 7 days of delivery.
Damaged or Incorrect Items
• When to contact us: Within 7 days of delivery
• What we need:
– A brief description of the problem
– Clear photos of the item, its packaging, and any damage
Refund Process
• Once we’ve confirmed the issue, your refund will be issued within 7 business days.
• Please note: shipping and handling fees are non‑refundable.
Important Notes
• No returns or exchanges for change of mind or dissatisfaction.
• We may ask for additional details or evidence to verify damaged or incorrect items.
If you have any questions or need help, email us at contact@mumbuca.com. Your satisfaction is our top priority, and we’ll work quickly to resolve any concerns!
At Mumbuca, we stand by the quality and care of every handcrafted piece. If your order arrives damaged or you receive the wrong item, we’ll make it right—just let us know within 7 days of delivery.
Damaged or Incorrect Items
• When to contact us: Within 7 days of delivery
• What we need:
– A brief description of the problem
– Clear photos of the item, its packaging, and any damage
Refund Process
• Once we’ve confirmed the issue, your refund will be issued within 7 business days.
• Please note: shipping and handling fees are non‑refundable.
Important Notes
• No returns or exchanges for change of mind or dissatisfaction.
• We may ask for additional details or evidence to verify damaged or incorrect items.
If you have any questions or need help, email us at contact@mumbuca.com. Your satisfaction is our top priority, and we’ll work quickly to resolve any concerns!
We're always happy to chat and help answer any questions you may have! Please note, we try our best to respond to all inquiries within 48 hours, Monday - Friday.
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